Black Friday Campaign ReturnsUpdated 6 months ago

1. Can I return individual items from my Black Friday Campaign order? 

Due to the exceptional discounts offered during the Black Friday Campaign, we are only able to accept returns for the entire order. Individual item returns will not be allowed. 

2. What if I only want a refund for one product from my order? 

As part of our Black Friday Campaign policy, refunds are only available if the entire order is returned. We are unable to process refunds for single items purchased during this promotion, as such partial returns are not accepted. 

3. Why can't I return a single item from my order? 

To offer such generous discounts during the Black Friday Campaign, we’ve implemented a special return policy that applies to the entire order. This ensures the integrity of the promotion and allows us to continue offering great deals. 

4. How do I initiate a return for my entire order? 

If you wish to return your entire order, please contact our customer service team within 30 days of receiving your purchase. We'll provide you with all the instructions for completing your return. 

5. What if one of the products in my order is damaged or defective? 

If you receive a damaged or defective product, please reach out to our customer service team immediately. We’ll be happy to assist with a replacement or resolution in accordance with our regular policy for defective items. (we will be replacing single items and reshipping damaged products).

6. Can I exchange items during the Black Friday Campaign sale? 

Exchanges are not available during the Black Friday Campaign. If you need to return your order, you may do so under our full order return policy, and you can place a new order for the desired items. 

7. What is the return window for my Black Friday Campaign order? 

You can return your entire order within 30 days of receiving your purchase, if it meets our return eligibility criteria.