How to returnUpdated 6 months ago

Please be reminded that we will not process returns if the 30-day period based on our Returns Policy has passed.

Step 1: Before returning a product, kindly complete our Contact Form to get in touch with our Customer Service (If you return a product without informing us, it may result in us being unable to process your return)

• In the Order ID section, please indicate the order number.
• In the I would like to section, please select "Cancel/Return an Order"
• In the Description section, please mention the reason for return and include the information for the product(s) you wish to return in the below format per each item:

CONDITION OF RETURN PRODUCTS

Order number:
Product Name: 
Quantity: 
Used or Unused:

Step 2: Our Customer Service team will then provide you with a Return Form containing the necessary return address. Please print out the Return Form and enclose it within the return parcel alongside the product(s), ideally in their original packaging (placed within a box of your preference).

Step 3: Mail the package(s) and respond to Customer Service with the tracking details.
**Please note that you are responsible for all shipping costs and the safe return of the merchandise, but you can select the carrier that works best for you.**

Step 4: Most returns are processed within 14 business days of receipt. You will receive an email confirmation once the return has been processed.