Please note that the expedited shipping policy starts counting from the time your package leaves our warehouse. Weekends and Public Holidays are excluded. We ship globally to selected countries; restrictions apply. Please note that deliveries to Aust
We ship our products to you from the following locations, depending on your region:. United States of America: PhiladelphiaEurope: The Netherlands United Kingdom: WiganSingapore/APAC: Singapore. Please note that all orders are subject to local custom
Our orders are processed as follows:. US. Orders have a live sync with our warehouse, we aim to process it within 24-48 hours (excluding weekends and public holidays). SG/ APAC. Orders placed after 9 am SGT (GMT+8) will be processed by the next worki
In case your order is delayed, please reach out to us [email protected] soon as possible and we will go above and beyond to assist you with all the information you need.If you believe your package is missing, lost or are unable to locate it after b
Please contact us at [email protected] as soon as possible, with your order number, if you would like to cancel or modify your order. We usually process orders as soon as we receive them, but we’ll try our best to fulfill your request.
You will receive a confirmation email once your order has been placed. We’ll send you a second email with the tracking information once your order has been shipped. Tracking your order is easy! Here’s how you can do it:. 1. Log in to your account. •
We advise you to please reroute your package through the carrier’s tracking page once shipped, usually in 1-2 business days after an order is submitted. Reroute options are only available online and not by calling the shipping company directly. For a
We regret to inform you that we do not deliver to PO boxes or DHL Service Points at this time. For the most reliable and efficient delivery, we require a physical address where our carrier partners can successfully deliver your orders. We apologize f
All orders sent outside the EU, the UK, or the US are shipped on a DDU (delivered duty unpaid) basis. In some countries, additional local import charges and/or duties will apply. If a DDU (Delivery Duty Unpaid) destination is selected, product prices
Allies of Skin products are available with various global retailers, we recommend you find the closest to you for a chance to try our revolutionary products. Simply click here to access our list of stockists.